Return Policy e-Commerce
All Purchase
made through the e-commerce portal can be returned by customers within 3 days
from the date of receipt of material in the following instance only after receiving a written request on support@cottageemporium.in The request for return shall be considered only in the following cases:-
a) In case of a material having
manufacturing defects.
b) In case of incorrect size,
color, shape, delivered.
c) In case of difference in the photo uploaded on the website and actual product delivered to customers.
d) In case of wrong product delivery
or delivery made at the wrong address.
e) In case any particular ordered item
is Out of stock for any reason, CCIC shall inform the customer about the same
on-line/ over the phone and if the customer does not want to wait for the products the entire paid amount shall be refunded.
General
Conditions:
I. It may be informed that Item/ name/
image/ brand/ article number should match and MRP tag should be undetected and
clearly visible on return material.
II. Handloom products should be unused,
unwashed, unsoiled, without any stains.
III. The product should be undamaged and without any scratches, dents, tears, or holes.
IV. For all e-commerce related disputes
“New Delhi” shall be jurisdiction place.
Incase any
returned item received by CCIC that does not meet the above mentioned
conditions will not be accepted, it shall be returned to the customer at their
expense. No amount will be reimbursed in such cases. In certain cases where
CCIC is unable to process a replacement for any reason whatsoever, a refund
will be given.
Further,
while returning material to CCIC, the customer will be required to make sure
that the returned items are packed securely to prevent any loss or damage
during transit. For all self-shipped returns, a reliable courier service should
be used. All refunds related to e-commerce shall be processed after receiving
the material safely at CCIC premises/warehouse.
Note: For redressal of any product/service related
complaint or replacement/ return customer may contact
GM(Sales) gmmktg@cottageemporium.in or CCIC’s Grievance Officer. The
contact detail of the grievance office is available on the Corporate website i.e. https://www.cottageemporium.in/