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Website Policies

Disclaimer of Liability

By accessing or using this website, you acknowledge that you have read, understood, and agreed to be bound by these Website Policies. The information provided on this website is for general informational purposes only. CCIC of India Ltd. (“CCIC”, “we”, “us”, “our”) makes no warranties, express or implied, regarding the accuracy, completeness, reliability, or suitability of any information or material on this website. Under no circumstances will CCIC be liable for any loss, damage, cost, or expense arising directly or indirectly from the use of, or reliance on, any content on this website.  

Licence and Copyright

All content, materials, graphics, text, images, digital downloads, data compilations, and any other intellectual property displayed on this website (“Content”) are protected by applicable copyright and intellectual property laws.

Permitted Use

Users are granted a limited, non-exclusive, non-transferable licence to access and use this website for personal and non-commercial purposes only. You may view, download, and print extracts from the Content for personal use only if:

  • • The Content is reproduced accurately;
  • • You do not modify, copy, distribute, publish, republish, transmit, or otherwise exploit the Content in any form;
  • • The source and copyright notice are prominently acknowledged.
Prohibited Uses

Unless you hold the relevant intellectual property, rights or have been granted prior written permission by CCIC, you must not:

  • • Republish, redistribute, or transmit any Content from this website on other websites or platforms;
  • • Exploit the Content for commercial purposes;
  • • Display any material from the website in public forums or media;
  • • Use the Content to promote products, services, or third-party brands;
  • • Remove any copyright, trademark, or other proprietary notices.
Requests for permission to use Content must be submitted via email to the competent authority of CCIC.

CCIC reserves the right to modify or withdraw access to any or all Content on this website at its sole discretion.  


Hyperlinking and Framing Policy

Links to External Websites

This website may contain hyperlinks to external websites for your convenience. Such links are provided solely as a reference and do not imply any endorsement, guarantee, or responsibility for the content, accuracy, opinions, or reliability of the linked websites. CCIC has no control over the content or availability of external sites and does not guarantee that links will remain active at all times.

Links to This Website

Prior written permission from CCIC is required before creating any hyperlink from a third-party website to this website. Requests for permission must include:

  • • The URL of the page where the hyperlink will appear;
  • • A description of the content on both the linking and linked pages;
  • • The proposed text for the hyperlink.
Requests should be sent to the competent authority of CCIC.

Framing and New Browser Window

Framing this website, its pages, or any part thereof within another website is strictly prohibited. All pages of this website must open in a new browser window when linked.  

User Conduct and Restrictions

Users agree not to use this website in any manner that:
  • • May damage, impair, or compromise the performance, availability, accessibility, or integrity of the website;
  • • Is unlawful, illegal, fraudulent, harmful, or abusive;
  • • Involves the transmission of malicious code, viruses, spyware, malware, or other harmful software;
  • • Uses material obtained from this website for unsolicited communications such as direct marketing, bulk emails, SMS marketing, telemarketing, or unauthorized contact;
  • • Attempts to gain unauthorized access to other users’ accounts, data, systems, or networks;
  • • Violates any applicable laws, regulations, or third-party rights.
CCIC may suspend or terminate access to the website for any user who violates these restrictions.  

Changes to Website Content

CCIC reserves the right to modify, update, revise, verify, or amend any part of the website content at any time without prior notice. This includes but is not limited to the removal or addition of features, products, services, or policies. Users are responsible for checking the website periodically for changes.  

Privacy Policy

Introduction & Scope :

This Privacy Policy explains how www.cottageemporium.inhttps://shoponline.cottageemporium.in/, and related services operated by Central Cottage Industries Corporation of India Ltd. (“CCIC”) collect, use, store, protect, and disclose personal and business information obtained from users (“you”, “user”). This Policy applies exclusively to CCIC’s own network of marketplaces and Services and does not apply to third-party websites, applications, or services that may be linked from this website. By accessing or using these Services, you expressly consent to the terms of this Privacy Policy.

Information we collect:

CCIC collects information in the following ways:

User-Provided Information

When you register for an account or interact with the Services, we may ask you to provide personal and business information such as:

  • • Name, email address, postal address;
  • • Business information and trade details;
  • • Any other information you voluntarily provide.
Upon registration, users cease to remain anonymous and are deemed to have granted CCIC the right to display their business and personal information across its marketplaces, including business directories, trade leads, and catalogues.

Automatically Collected Information

When you use our Services, certain technical information is automatically collected through server logs and tracking technologies, such as:

  • • IP address;
  • • Browser type and device information;
  • • Pages accessed and dates/times of access.
This data helps us maintain website security, analyze trends, and improve user experience.

Promotional Data

Where personal information is collected in connection with promotions, contests, or third-party marketing activities on the CCIC network, we will notify you in advance if your information is to be shared. Participation in such promotions remains entirely voluntary.

Types of Data Collected

The data CCIC collects is broadly classified as:

  • • User-Provided Information: Mandatory and optional details submitted during registration or service use.
  • • Tracking Information: Automatically collected technical data as you navigate the website.
Use of Information

Information collected by CCIC may be used to:

  • • Personalize user experience and customize content;
  • • Provide products, services, and support;
  • • Improve website functionality, features, and performance;
  • • Send communications about services, updates, newsletters, or promotions.
We do not use personal information for purposes outside the scope of this Policy without explicit consent.

Sharing and Disclosure of Information

CCIC does not sell or rent personal information to advertisers or unrelated third parties except under the following circumstances:

  • • Where disclosed at the time of data collection or with user consent;
  • • To provide products or services requested by you;
  • • To comply with legal obligations, court orders, or lawful government requests;
  • • To investigate or prevent fraud, illegal activities, security threats, or breaches of our terms;
  • • To share information with CCIC group companies, subject to their privacy policies.
In all cases, personally identifiable information is never used or shared for unrelated purposes.

Advertisements and Business Enquiries

To provide Services at no cost, CCIC may display advertisements based on user behaviour and visitor trends. Information may be used for targeted communications, newsletters, and promotional mailers. Once business information appears on the CCIC network, you may receive business enquiries from third parties, which CCIC does not regulate or control.

User Communications

From time to time, CCIC may send emails related to its products, services, offerings, or third-party content that could be of interest to users. These communications are sent by CCIC or its authorized agents under confidentiality obligations.

Account Updates and Deactivation

Users can update their account information by logging into the website or by submitting a request . Updates may take up to 30 days to reflect due to verification and technical processes.

Users can request deletion or deactivation of their account. Residual information may be retained in archived records, and access to member-only Services will cease upon deactivation.

Data Security

CCIC implements reasonable administrative, physical, and technical safeguards to protect user information against unauthorized access, loss, or misuse. Users are advised to log out after each session, especially on shared or public devices. Despite best efforts, no method of data transmission over the Internet is guaranteed entirely secure. Users acknowledge that information transmitted online is done at their own risk.

Users should also be aware that information posted publicly may result in unsolicited communications from third parties.

Change in Privacy Policy

By using this website, you consent to the collection and use of information in accordance with this Privacy Policy. CCIC reserves the right to modify or update this Policy from time to time.

Any material changes will be notified either by:

  • • Posting a notice on the website; or
  • • Communicating to the primary registered email address.
Such changes will be communicated at least seven (7) days prior to implementation.

Your Consent

By accessing and using this website, you expressly consent to the collection, use, storage, and disclosure of your information in accordance with this Privacy Policy and applicable law.

Service-related communications may include announcements, administrative messages, and newsletters. Appropriate safeguards are maintained to protect your personal information, and access to account information is protected by your password and login credentials.  


Payment Security

Online payment transactions are processed through a secure, VeriSign-certified payment gateway. Credit/debit card information is stored only on the payment gateway’s servers and not on the Cottage Emporium website.

Users are advised to keep valid proof of identity, address, and payment instrument available for verification at the time of delivery.  

General Terms & Conditions for Online Payments

  • • Users may register and avail Services as per CCIC’s specified procedures.
  • • CCIC shall comply with applicable Indian laws and may disclose user information to regulatory or law enforcement authorities as required.
  • • These Terms constitute the entire agreement between the User and CCIC and supersede all prior communications.
  • • Records maintained by CCIC and/or Payment Service Providers shall be conclusive evidence of transactions.
  • • Chargeback claims must be raised directly with CCIC and not with the Payment Service Provider.
  • • “Chargeback” refers to transactions reversed/disputed by banks for any reason, including associated charges.
  • • Fraudulent or duplicate transaction claims must be reported to CCIC for resolution.
  • • In case of server issues or session timeouts, Users must verify their account debit status before retrying payment. Payment Gateway Service Providers shall not be liable for such issues.
 

Limitation of Liability

  • • Online payment services are provided as a convenience; CCIC disclaims liability arising from their use.
  • • CCIC and Payment Service Providers shall not be liable for errors, delays, interruptions, or data transmission failures.
  • • No liability shall arise for losses due to technical failures of payment gateways or related systems.
  • • Users agree to indemnify CCIC and Payment Service Providers against claims arising from misuse of Services.
  • • CCIC shall not be liable for failures caused by circumstances beyond its reasonable control.
 

Miscellaneous Conditions

  • • Any waiver by CCIC shall not constitute a continuing waiver.
  • • Users acknowledge that data transmitted over the Internet may be subject to unauthorized access or misuse.
  • • CCIC does not guarantee absolute security of data transmitted online.
  • • CCIC and its partners shall not be liable for system failures, viruses, or unauthorized access.
  • • Users are responsible for maintaining confidentiality of their User ID, password, and account details; CCIC will never request passwords through unsolicited communications.
 

Debit/Credit Card & Bank Account Details

  • • Users must ensure that payment details provided are accurate and that they are duly authorized to use the specified card or bank account.
  • • By initiating a transaction, the User confirms authorization to debit the specified payment instrument and certifies that sufficient funds are available.
 

Personal Information Handling & Compliance

  • • CCIC and Payment Service Providers may collect, use, and disclose personal information as required by law or for security and compliance purposes.
  • • Communication initiated by the User implies consent to receive responses by email.
  • • Previously collected information may continue to be used in accordance with this Policy.
  • • All personal data shall be managed in compliance with applicable Indian laws including the Information Technology Act and in consideration of the principles under the Digital Personal Data Protection Act, 2023.
 

Law and Jurisdiction

These Website Policies shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or relating to the use of this website or any of its policies shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.